Frequently Asked Questions
Everything you need to know about shopping with KINTO Canada.
Where does KINTO Canada ship to?
We currently offer shipping to all provinces and territories across Canada. Standard shipping rates apply, and we provide free shipping on orders over a certain threshold as specified during checkout.
What is your return policy for home goods?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like used tumblers or opened tea filters cannot be returned.
Are KINTO glass products microwave and dishwasher safe?
Most of our heat-resistant glass products are microwave and dishwasher safe. However, we recommend checking the specific product description or the bottom of the item for exact care instructions before use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Shopify Pay, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Yes, once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer replacement parts for brewers or tumblers?
We strive for sustainability and offer various replacement parts, such as silicone rings for tumblers and glass carafes for slow coffee sets, to ensure your KINTO products last a lifetime.